Cancellations and Order Adjustments
By making the purchase, you agree that the goods are made just for you, that they are custom-made, and that they are only made after the customer has made and confirmed the purchase. Before a customer buys something, there is no stock of that thing.
We stand by the quality of our products and offer a 100% guarantee on our work. If we make a mistake or something is broken, we will replace it for free. Most of the time, we don’t accept returns because the customer made a mistake, like picking the wrong size, design, color, etc.
Refunds (if applicable)
We want to give you the best products possible, so we’re happy to replace your order if any of the following things happen: The product doesn’t work. The quality of the print is bad. The product you got is different from how it was described on our website. Please send us an email at [store email] with a picture of the product you got and any close-ups you’d like to include. We’ll use this information to find a replacement and make sure this doesn’t happen again. The people who work in customer service will look over your claim. If your claim is accepted, we will send you a new one at no cost. For anything else, please send us an email at [store email]. The people who work in customer service will look over your claim. If your claim is accepted, we will give you an address to send it back to. The shipping costs for returns and exchanges are up to the customer. Please allow 3–5 business days for your refund to show up after we receive your return. If you try to return something that isn’t yours or that has been washed, worn, or damaged, you won’t get a refund or replacement, and the item will be lost.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If your claim is approved, we will provide you with a return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.